Article from CFO Magazine: "The Metric System"

CFOs who want better workforce analytics should be prepared to put more "R" in "HR."

In 2002, when Lee Gelb advocated a rigorous productivity analysis of Starbucks employees, her belief in the value of metrics was regarded as quixotic or worse, by many people in human resources. True, F.W. Taylor had pioneered what came to be known as "scientific management" through detailed labor studies nearly 100 years before, but within HR the idea that productivity could be assessed as if workers were robots flew in the face of the department's ostensible people-first mission.

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